Returns & Refunds Policy

This policy applies to all orders placed through the MDP Beekeeping website for raw honey and extra-virgin olive oil.

For hygiene and food-safety reasons, we're unable to accept returns or offer refunds simply because you've changed your mind about a food product you ordered. This applies once your order has been dispatched.

This is standard practice for food and beverage products, and is consistent with South African consumer protection law, which does not require a change-of-mind right on everyday food and beverage items delivered to your home.

If your order arrives damaged, faulty, or isn't what you ordered, we'll replace it free of charge. To arrange a replacement, please contact us within 7 days of delivery with:

• A photo of the damaged or incorrect item
• A photo of the box or packaging it arrived in

You don't need to send the item back to us — a replacement will be arranged once we've reviewed the photos.

If your courier reports a parcel as lost, we'll open an investigation with them. We'll arrange a replacement or refund once that investigation is complete, so there may be a short delay while this is confirmed — we'll keep you updated.

If a return is ever required, it should be sent to 37 Camelford Rd, New Redruth, Alberton, Gauteng, 1449. Please arrange the return with us first, on the email or phone number above, so we know to expect it.

Nothing in this policy limits your rights under the Consumer Protection Act, 2008.

MDP Beekeeping, operated by Mattéo Du Preez (sole proprietor)

Email: mdpbeekeeping@gmail.com

Phone: 078 761 6534